Helping you switch to cheaper energy
Helping you switch
to cheaper energy
Helping you switch to cheaper energy
The gas networks in 10 regional Victorian towns will be shutdown by mid to late 2026 because it’s become too expensive. We will help our customers switch to a cheaper energy supply – bottled LPG or electricity. This change will save them money and we’ll support them to make this change happen.
The gas networks in 10 regional Victorian towns will be shutdown by mid to late 2026 because it’s become too expensive. We will help our customers switch to a cheaper energy supply – bottled LPG or electricity. This change will save them money and we’ll support them to make this change happen.
The gas networks in 10 regional Victorian towns will be shutdown by mid to late 2026 because it’s become too expensive. We will help our customers switch to a cheaper energy supply – bottled LPG or electricity. This change will save them money and we’ll support them to make this change happen.
Why is this happening?
Why is this happening?
Why is this happening?
Some of Victoria’s regional natural gas networks operate differently from other networks. They are a Compressed Natural Gas (CNG) network. This means that gas has to be compressed in another town and then trucked in, which costs more.
Prices have gone up quickly over recent years, which means customers in regional Victoria are paying more than customers in the rest of Victoria.
Some of Victoria’s regional natural gas networks operate differently from other networks. They are a Compressed Natural Gas (CNG) network. This means that gas has to be compressed in another town and then trucked in, which costs more.
Prices have gone up quickly over recent years, which means customers in regional Victoria are paying more than customers in the rest of Victoria.
Some of Victoria’s regional natural gas networks operate differently from other networks. They are a Compressed Natural Gas (CNG) network. This means that gas has to be compressed in another town and then trucked in, which costs more.
Prices have gone up quickly over recent years, which means customers in regional Victoria are paying more than customers in the rest of Victoria.
Residential Customers:
choose how to switch
Residential Customers:
choose how to switch
Residential Customers:
choose how to switch
Self-managed: LPG or Electric
Self-managed: LPG or Electric
Self-managed: LPG or Electric
You choose to switch to LPG or new electric appliances
You get an upfront payment from us to help cover the cost
You organise your own tradesperson
You can start right away
You might be eligible for extra savings from the Victorian Government
You can shop around for the best price
You stay in control
You choose to switch to LPG or new electric appliances
You get an upfront payment from us to help cover the cost
You organise your own tradesperson
You can start right away
You might be eligible for extra savings from the Victorian Government
You can shop around for the best price
You stay in control
You choose to switch to LPG or new electric appliances
You get an upfront payment from us to help cover the cost
You organise your own tradesperson
You can start right away
You might be eligible for extra savings from the Victorian Government
You can shop around for the best price
You stay in control
OR
Solstice-supported: LPG only
Solstice-supported: LPG only
Solstice-supported: LPG only
We help you switch to LPG
You choose from a list of approved fitters
We pay the approved quote, no cost to you
You choose the gas fitter for you, but we do provide a list and support
We’ll help guide you through the steps
We’ll convert each town in different stages in mid to late 2026, so it might be many months before we convert your home
We help you switch to LPG
You choose from a list of approved fitters
We pay the approved quote, no cost to you
You choose the gas fitter for you, but we do provide a list and support
We’ll help guide you through the steps
We’ll convert each town in different stages in mid to late 2026, so it might be many months before we convert your home
We help you switch to LPG
You choose from a list of approved fitters
We pay the approved quote, no cost to you
You choose the gas fitter for you, but we do provide a list and support
We’ll help guide you through the steps
We’ll convert each town in different stages in mid to late 2026, so it might be many months before we convert your home
We’ll make the switch easier and help with the costs.
We’ll make the switch easier and help with the costs.
We’ll make the switch easier and help with the costs.
What we pay for
What we pay for
What we pay for
If you choose self-managed: you’ll receive a set payment (see amounts below).
If you choose Solstice-supported: we pay your gas fitter directly once the work is complete and approved.
If you choose self-managed: you’ll receive a set payment (see amounts below).
If you choose Solstice-supported: we pay your gas fitter directly once the work is complete and approved.
If you choose self-managed: you’ll receive a set payment (see amounts below).
If you choose Solstice-supported: we pay your gas fitter directly once the work is complete and approved.
What you need to do
What you need to do
Use the online portal link to:
update your details, and
Tell us your choice: self-managed or Solstice-supported
If self-managed:
Tell us what gas appliances you have in your home
We’ll calculate and make the payment to you
You use our checklist to make the change
If Solstice-supported:
We’ll come back to you in coming months with information on when we’ll do the work in your town, and how you can get quotes from gas fitters. This will likely be sometime in 2026. We’ll let you know what you need to do next and when you need to do it.
Use the online portal link to:
update your details, and
Tell us your choice: self-managed or Solstice-supported
If self-managed:
Tell us what gas appliances you have in your home
We’ll calculate and make the payment to you
You use our checklist to make the change
If Solstice-supported:
We’ll come back to you in coming months with information on when we’ll do the work in your town, and how you can get quotes from gas fitters. This will likely be sometime in 2026. We’ll let you know what you need to do next and when you need to do it.
Use the online portal link to:
update your details, and
Tell us your choice: self-managed or Solstice-supported
If self-managed:
Tell us what gas appliances you have in your home
We’ll calculate and make the payment to you
You use our checklist to make the change
If Solstice-supported:
We’ll come back to you in coming months with information on when we’ll do the work in your town, and how you can get quotes from gas fitters. This will likely be sometime in 2026. We’ll let you know what you need to do next and when you need to do it.
For all self-managed conversions we will pay
For all self-managed conversions we will pay
$1,000 for each customer, plus an extra payment for each appliance:
Gas Cooktop - $250
Gas Hot Water (instant) - $300
Gas Hot Water (storage) - $600
Gas Heating (fire flame) - $400
Gas Heating (space flued) - $600
Gas Heating (ducted furnace) - $600
$1,000 for each customer, plus an extra payment for each appliance:
Gas Cooktop - $250
Gas Hot Water (instant) - $300
Gas Hot Water (storage) - $600
Gas Heating (fire flame) - $400
Gas Heating (space flued) - $600
Gas Heating (ducted furnace) - $600
$1,000 for each customer, plus an extra payment for each appliance:
Gas Cooktop - $250
Gas Hot Water (instant) - $300
Gas Hot Water (storage) - $600
Gas Heating (fire flame) - $400
Gas Heating (space flued) - $600
Gas Heating (ducted furnace) - $600
How long will this take?
How long will this take?
For self-managed we can make payment to you within a couple of weeks, and you can get started on your switch when you are ready (but before we shut down the network in mid to late 2026 – so you will have plenty of time).
For Solstice-supported conversions, we aim to have them complete in mid to late 2026. We’ll keep you updated along the way but you may not hear back from us for a few months.
For self-managed we can make payment to you within a couple of weeks, and you can get started on your switch when you are ready (but before we shut down the network in mid to late 2026 – so you will have plenty of time).
For Solstice-supported conversions, we aim to have them complete in mid to late 2026. We’ll keep you updated along the way but you may not hear back from us for a few months.
For self-managed we can make payment to you within a couple of weeks, and you can get started on your switch when you are ready (but before we shut down the network in mid to late 2026 – so you will have plenty of time).
For Solstice-supported conversions, we aim to have them complete in mid to late 2026. We’ll keep you updated along the way but you may not hear back from us for a few months.
Step by step guide
Step by step guide
Step by step guide
The gas network in your area is shutting down in mid to late 2026. You get to choose how you do it: yourself, or with help from us. You get to choose what’s next for your home: LPG or electricity. We’ll help with money, support and guidance.
The gas network in your area is shutting down in mid to late 2026. You get to choose how you do it: yourself, or with help from us. You get to choose what’s next for your home: LPG or electricity. We’ll help with money, support and guidance.
The gas network in your area is shutting down in mid to late 2026. You get to choose how you do it: yourself, or with help from us. You get to choose what’s next for your home: LPG or electricity. We’ll help with money, support and guidance.
Step 1: get started early
Step 1: get started early
☐ Update your details in the residential customer portal.
☐ Choose your energy:
☐ I want bottled gas (LPG)
☐ I want electric appliances
Picked LPG? You can do it yourself, or wait for help from us.
Picked electric? You need to organise that and we’ll send you a payment.
☐ Update your details in the residential customer portal.
☐ Choose your energy:
☐ I want bottled gas (LPG)
☐ I want electric appliances
Picked LPG? You can do it yourself, or wait for help from us.
Picked electric? You need to organise that and we’ll send you a payment.
☐ Update your details in the residential customer portal.
☐ Choose your energy:
☐ I want bottled gas (LPG)
☐ I want electric appliances
Picked LPG? You can do it yourself, or wait for help from us.
Picked electric? You need to organise that and we’ll send you a payment.
Step 2: pick how to manage it
Step 2: pick how to manage it
☐ I want to organise my LPG or electricity switch myself (self-managed)
☐ I want Solstice to help me with the LPG switch (Solstice-supported)
☐ I want to organise my LPG or electricity switch myself (self-managed)
☐ I want Solstice to help me with the LPG switch (Solstice-supported)
☐ I want to organise my LPG or electricity switch myself (self-managed)
☐ I want Solstice to help me with the LPG switch (Solstice-supported)
Step 3: if self-managed
Step 3: if self-managed
☐ Provide information and photos of gas appliances in the customer portal.
☐ Receive payment from Solstice
☐ Got a quote from a licensed gas fitter or electrician
☐ Book the chosen licensed gas fitter or electrician
☐ Sign up with an LPG retailer (if converting to LPG) – e.g. Elgas, Origin, Supagas
☐ Complete the switch before the shut-off date (this won’t happen before February 2026 and we’ll update you on the timing)
☐ Receive a Compliance Certificate for the works from the tradesperson
☐ Provide information and photos of gas appliances in the customer portal.
☐ Receive payment from Solstice
☐ Got a quote from a licensed gas fitter or electrician
☐ Book the chosen licensed gas fitter or electrician
☐ Sign up with an LPG retailer (if converting to LPG) – e.g. Elgas, Origin, Supagas
☐ Complete the switch before the shut-off date (this won’t happen before February 2026 and we’ll update you on the timing)
☐ Receive a Compliance Certificate for the works from the tradesperson
☐ Provide information and photos of gas appliances in the customer portal.
☐ Receive payment from Solstice
☐ Got a quote from a licensed gas fitter or electrician
☐ Book the chosen licensed gas fitter or electrician
☐ Sign up with an LPG retailer (if converting to LPG) – e.g. Elgas, Origin, Supagas
☐ Complete the switch before the shut-off date (this won’t happen before February 2026 and we’ll update you on the timing)
☐ Receive a Compliance Certificate for the works from the tradesperson
Step 3: if Solstice-supported
Step 3: if Solstice-supported
We might ask for more information from you.
If we have all the information we need from you we’ll come back in coming months with an update on your town’s conversion period. This will likely be in 2026.
We might ask for more information from you.
If we have all the information we need from you we’ll come back in coming months with an update on your town’s conversion period. This will likely be in 2026.
We might ask for more information from you.
If we have all the information we need from you we’ll come back in coming months with an update on your town’s conversion period. This will likely be in 2026.
Step 4: Done!
Step 4: Done!
☐ I’ve told Solstice the work is finished
☐ Solstice removed the old gas meter and pipes
☐ I’ve told Solstice the work is finished
☐ Solstice removed the old gas meter and pipes
☐ I’ve told Solstice the work is finished
☐ Solstice removed the old gas meter and pipes
Commercial Customers:
choose how to switch
Commercial Customers:
choose how to switch
Commercial Customers:
choose how to switch
LPG or Electric
LPG or Electric
LPG or Electric
Unlike residential customers, commercial sites usually have more complex appliances or systems. That’s why:
You choose your own licensed gas fitter – someone who understands your equipment.
We’ll cover the reasonable cost of switching your appliances to LPG.
You can start now.
Because you probably have specialised or large appliances, we’ll work with you directly to find a good solution.
Unlike residential customers, commercial sites usually have more complex appliances or systems. That’s why:
You choose your own licensed gas fitter – someone who understands your equipment.
We’ll cover the reasonable cost of switching your appliances to LPG.
You can start now.
Because you probably have specialised or large appliances, we’ll work with you directly to find a good solution.
Unlike residential customers, commercial sites usually have more complex appliances or systems. That’s why:
You choose your own licensed gas fitter – someone who understands your equipment.
We’ll cover the reasonable cost of switching your appliances to LPG.
You can start now.
Because you probably have specialised or large appliances, we’ll work with you directly to find a good solution.
How we help
How we help
How we help
What we pay for
What we pay for
We pay the reasonable cost of converting your commercial appliances to LPG. You choose your gas fitter, get a quote, and you or they send it to us for approval. Once approved, you book the work and your gas fitter does the job. We pay the gas fitter directly.
If the work needed at your business is more than just converting your gas appliances, we’ll talk with you and your gas fitter directly to figure it out.
What you need to do
What you need to do
Use the online portal to update your details
Choose your licensed gas fitter; you can use someone you already work with and trust
Ask them to inspect your site and give a quote
They’ll look at your appliances and what’s needed to switch to LPG
Then you or they can send us the quote for approval
We review and approve the quote; we’ll let you know when it’s approved so the work can begin. We may need to talk with you to get more information or even visit your business to discuss the work, but we’ll let you know.
Work is completed by your gas fitter; they’ll convert your appliances and arrange LPG supply so your business keeps running
We pay the gas fitter; once the work is done and we’ve received proof of works, we pay them directly
Use the online portal to update your details
Choose your licensed gas fitter; you can use someone you already work with and trust
Ask them to inspect your site and give a quote
They’ll look at your appliances and what’s needed to switch to LPG
Then you or they can send us the quote for approval
We review and approve the quote; we’ll let you know when it’s approved so the work can begin. We may need to talk with you to get more information or even visit your business to discuss the work, but we’ll let you know.
Work is completed by your gas fitter; they’ll convert your appliances and arrange LPG supply so your business keeps running
We pay the gas fitter; once the work is done and we’ve received proof of works, we pay them directly
Use the online portal to update your details
Choose your licensed gas fitter; you can use someone you already work with and trust
Ask them to inspect your site and give a quote
They’ll look at your appliances and what’s needed to switch to LPG
Then you or they can send us the quote for approval
We review and approve the quote; we’ll let you know when it’s approved so the work can begin. We may need to talk with you to get more information or even visit your business to discuss the work, but we’ll let you know.
Work is completed by your gas fitter; they’ll convert your appliances and arrange LPG supply so your business keeps running
We pay the gas fitter; once the work is done and we’ve received proof of works, we pay them directly
How long will this take?
How long will this take?
Step by step guide
Step by step guide
Step by step guide
The gas network in your area is shutting down in mid to late 2026. You get to choose what’s next for your business: LPG or electricity. Because you probably have specialised or large appliances, we’ll work with you directly to find a good solution.
The gas network in your area is shutting down in mid to late 2026. You get to choose what’s next for your business: LPG or electricity. Because you probably have specialised or large appliances, we’ll work with you directly to find a good solution.
The gas network in your area is shutting down in mid to late 2026. You get to choose what’s next for your business: LPG or electricity. Because you probably have specialised or large appliances, we’ll work with you directly to find a good solution.
Step 1: get started early
Step 1: get started early
☐ Update your details on our commercial customer portal
☐ Advise us of your preferred licensed gas fitter
☐ Contact your preferred licensed gas fitter and book a quote to convert your appliances to LPG
☐ Update your details on our commercial customer portal
☐ Advise us of your preferred licensed gas fitter
☐ Contact your preferred licensed gas fitter and book a quote to convert your appliances to LPG
☐ Update your details on our commercial customer portal
☐ Advise us of your preferred licensed gas fitter
☐ Contact your preferred licensed gas fitter and book a quote to convert your appliances to LPG
Step 2: pick how to manage it
Step 2: pick how to manage it
☐ You or your gas fitter submits the quote to Solstice for approval
☐ We assess the quote and confirm approval
Your appliances may be highly specialised or require extra modifications so we’ll work with you on a case-by-case basis.
☐ You or your gas fitter submits the quote to Solstice for approval
☐ We assess the quote and confirm approval
Your appliances may be highly specialised or require extra modifications so we’ll work with you on a case-by-case basis.
☐ You or your gas fitter submits the quote to Solstice for approval
☐ We assess the quote and confirm approval
Your appliances may be highly specialised or require extra modifications so we’ll work with you on a case-by-case basis.
Step 3: complete the work
Step 3: complete the work
☐ You sign up with an LPG provider (e.g. Elgas, Origin, Supagas)
☐ Your gas fitter carries out the conversion
☐ LPG bottles are installed
☐ You sign up with an LPG provider (e.g. Elgas, Origin, Supagas)
☐ Your gas fitter carries out the conversion
☐ LPG bottles are installed
☐ You sign up with an LPG provider (e.g. Elgas, Origin, Supagas)
☐ Your gas fitter carries out the conversion
☐ LPG bottles are installed
Step 4: Wrap up
Step 4: Wrap up
☐ Your gas fitter sends us the invoice with evidence of completed work
☐ We pay the approved amount directly to the gas fitter
☐ You continue your business with no interruption to supply
Get started now in the customer portal to start planning your switch.
☐ Your gas fitter sends us the invoice with evidence of completed work
☐ We pay the approved amount directly to the gas fitter
☐ You continue your business with no interruption to supply
Get started now in the customer portal to start planning your switch.
☐ Your gas fitter sends us the invoice with evidence of completed work
☐ We pay the approved amount directly to the gas fitter
☐ You continue your business with no interruption to supply
Get started now in the customer portal to start planning your switch.
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Answers to common questions below - click to expand.
Answers to common questions below - click to expand.
Answers to common questions below - click to expand.
General Questions
General Questions
Why is Solstice Energy shutting down the regional Victorian gas networks?
Why is Solstice Energy shutting down the regional Victorian gas networks?
Why is Solstice Energy shutting down the regional Victorian gas networks?
When will the gas networks be shut down?
When will the gas networks be shut down?
When will the gas networks be shut down?
What towns will be affected by these changes?
What towns will be affected by these changes?
What towns will be affected by these changes?
Why has Solstice Energy decided now is the right time to shut down the gas networks?
Why has Solstice Energy decided now is the right time to shut down the gas networks?
Why has Solstice Energy decided now is the right time to shut down the gas networks?
How long has Solstice Energy been planning to shut down the gas networks?
How long has Solstice Energy been planning to shut down the gas networks?
How long has Solstice Energy been planning to shut down the gas networks?
What were the requirements on Solstice Energy for these gas networks under the Development Agreement with the Victorian Government?
What were the requirements on Solstice Energy for these gas networks under the Development Agreement with the Victorian Government?
What were the requirements on Solstice Energy for these gas networks under the Development Agreement with the Victorian Government?
Is this decision related to the future of gas more broadly?
Is this decision related to the future of gas more broadly?
Is this decision related to the future of gas more broadly?
Residential Customers
Residential Customers
How will I be affected?
How will I be affected?
How will I be affected?
Do I have to do anything, or will Solstice Energy take care of the change?
Do I have to do anything, or will Solstice Energy take care of the change?
Do I have to do anything, or will Solstice Energy take care of the change?
Will I lose access to gas during this process?
Will I lose access to gas during this process?
Will I lose access to gas during this process?
What incentives is Solstice Energy providing to help me make the change?
What incentives is Solstice Energy providing to help me make the change?
What incentives is Solstice Energy providing to help me make the change?
Will this reduce my prices?
Will this reduce my prices?
Will this reduce my prices?
What are the cost implications for me?
What are the cost implications for me?
What are the cost implications for me?
What if I’m a concession card holder or on a low income?
What if I’m a concession card holder or on a low income?
What if I’m a concession card holder or on a low income?
Will I no longer have to pay my gas bill?
Will I no longer have to pay my gas bill?
Will I no longer have to pay my gas bill?
Do I have to switch to LPG? Can I go all-electric?
Do I have to switch to LPG? Can I go all-electric?
Do I have to switch to LPG? Can I go all-electric?
Who will do the work on my property?
Who will do the work on my property?
Who will do the work on my property?
When will this happen?
When will this happen?
When will this happen?
I would like to install solar, what incentives will Solstice Energy provide?
I would like to install solar, what incentives will Solstice Energy provide?
I would like to install solar, what incentives will Solstice Energy provide?
Who can I contact for more help?
Who can I contact for more help?
Who can I contact for more help?
Commercial Customers
Commercial Customers
Will this affect the day-to-day operations of my business?
Will this affect the day-to-day operations of my business?
Will this affect the day-to-day operations of my business?
How long will the change take?
How long will the change take?
How long will the change take?
Will I have to cease operations during the change?
Will I have to cease operations during the change?
Will I have to cease operations during the change?
Will my business be charged by Solstice Energy for the change?
Will my business be charged by Solstice Energy for the change?
Will my business be charged by Solstice Energy for the change?
How will Solstice Energy ensure this change doesn’t negatively affect my customers?
How will Solstice Energy ensure this change doesn’t negatively affect my customers?
How will Solstice Energy ensure this change doesn’t negatively affect my customers?
Need help?
Need help?
Need help?
You can get in touch with us on telephone or email:
Telephone: 1800 750 750 (Mon-Fri, 8:30am - 5:00pm)
You can get in touch with us on telephone or email:
Telephone: 1800 750 750 (Mon-Fri, 8:30am - 5:00pm)
You can get in touch with us via telephone or email:
Telephone: 1800 750 750
(Mon-Fri, 8:30am - 5:00pm)
Email: nextsteps@solsticeenergy.com.au
Solstice Energy Retail Pty Ltd
5 Kiln Court, Launceston, TAS 7250
ABN: 90 110 370 726 T: 1800 750 750
Solstice Energy Retail Pty Ltd
5 Kiln Court, Launceston, TAS 7250
ABN: 90 110 370 726 T: 1800 750 750
© Solstice Energy 2025. All Rights Reserved.
© Solstice Energy 2025. All Rights Reserved.